Santander has awful customer service
22 August , 2010
I recently pushed out the boat and decided to go on a holiday. Using Thomas Cook’s crock of shit website, I managed to get to the “pay now” button.
What’s this? Payment declined?
Apparently Abbey don’t like their customers spending over £1000 at any one time so they lock the account… I’m a thief!
Ok fair enough, a little protection on my debit card is probably a good thing, so I decided to ring up Santander, get the card unlocked and proceed with my holiday payment. No big deal!
I dialed the phone number and was greeted by the most amazingly fucking annoying music I have ever heard, like some epic adventure of banking grief. This women is telling me every 30 seconds “we’re very sorry to keep you waiting but we aren’t working hard enough to answer your call because we suck more than a Dyson”.
25 fucking minutes later I cancel the call and re-dial; more enraged than a pot of Naga Chilli.
“The custom service is currently closed, please select from the following options”
Ok, so the custom service counter is closed yet I can choose from options and wait in an infinite loop for noone to fucking answer.
*claps hands*.
Cheers Santander. Thanks for the great holiday you piece of shit.
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The number of times Barclays has locked my account… at least they did catch some fraud once!
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I see red people.
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